初級商務英語例題

時間：2020-11-18 18:06:06 商務英語

初級商務英語例題

　　Male: Hello, this is the press office.

初級商務英語例題

　　Michelle: Rachel Allsop please.

　　Male: I’m sorry, You must have the wrong number. There’s no-one of that name here.

　　Michelle: Oh. Can I check the number I’ve got…. is that not 5568790?

　　Male: No, it’s 5558790.

　　Michelle: Oh sorry about that. I must have dialled the wrong number.

　　Male: No problem! Bye!

　　Male: Hello, press office, can I help you?

　　Ruth: Hello. Paul Richards, please.

　　Male: I’m sorry, you’ve got the wrong number, but he does work here. I’ll try and put you through. In future his direct number is 5558770.

　　Ruth: Did I not dial that?

　　Male: No you rang 5558790.

　　Ruth: Oh, sorry to have troubled you.

　　Male: No problem. Hang on a moment and I’ll put you through to Paul’s extension.

　　Ruth: Thanks.

　　You must have the wrong number 你一定打錯了

　　Sorry about that 對不起，不好意思

　　I must have dialled the wrong number 我一定是打錯電話了

　　I’m sorry, you’ve got the wrong number 你打錯了

　　Sorry to have troubled you 給您帶來不便，請諒解

　　Instructions: Choose the correct word to complete the sentence.

　　1. You ______ have the wrong number.

　　A should

　　B would

　　C must

　　D can

　　2. His _______ number is 998922.

　　A straight

　　B direct

　　C certain

　　D sure

　　3. I'm ________ to have troubled you.

　　A upset

　　B apologise

　　C sorry

　　D sad

　　4. I'm sorry, you've _______ the wrong number.

　　A got

　　B had

　　C have

　　D put

　　Answers

　　1. You ______ have the wrong number.

　　A should : Wrong – what word indicates that the person answering is sure the caller has the wrong number?

　　B would : Wrong - what word indicates that the person answering is sure the caller has the wrong number?

　　C must : Correct – the person answering has worked out that the caller has the wrong number

　　D can : Wrong - what word indicates that the person answering is sure the caller has the wrong number?

　　2. His _______ number is 998922 .

　　A straight : Wrong – we don't say ‘a straight number'

　　B direct : Correct – a ‘direct number' is someone's own telephone number

　　C certain : Wrong – we don't say ‘a certain number' in this context

　　D sure : Wrong – we don't say ‘a sure number'

　　3. I'm ________ to have troubled you.

　　A upset : Wrong – we don't use ‘upset' to apologise

　　B apologise : Wrong – ‘apologise' is a verb, but you need an adjective after ‘I'm'

　　C sorry : Correct – we say ‘I'm sorry' to apologise

　　D sad : Wrong – we don't use ‘sad' to apologise

　　4. I'm sorry , you've _______ the wrong number.

　　A got : Correct – this means that the caller has an incorrect number

　　B had : Wrong – the caller has the wrong number now, so we don't use the past tense

　　C have : Wrong – ‘you've' is a contraction of ‘you have' so you don't need ‘have' here

　　D put : Wrong – we don't ‘put' a number

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